LEGAL INFORMATION

Cancellation & refunds

Cancel your subscription

Sign in to the billing portal with your checkout email, or email simon@rsites.net. Cancellation stops renewal at the end of the current monthly billing period. You remain responsible for usage already incurred and any further usage before the cancellation takes effect. Stop submitting renders at any time to stop incurring new usage.

Usage and failed attempts

Each remote renderer attempt counts, including retries and failed renders. Correctly recorded elapsed time is not automatically refundable because a render failed. Attempts that fall back to AWS are excluded from BlitzFrames usage. Valid claims for defective services, incorrect metering or other statutory rights remain unaffected.

Billing errors and refunds

Purchases are sold through Link. For payment or subscription support, including refund requests, you can also contact Link support. Stripe may issue refunds under its Managed Payments terms.

Contact us with your invoice number, affected render or attempt reference and a description of the issue. We review duplicate charges, incorrect usage and service complaints and correct or refund amounts where justified. Refunds are normally returned to the original payment method. Timing depends on the payment provider and your bank.

Digital service

BlitzFrames provides digital rendering services. No physical goods are shipped and physical returns do not apply. The service is offered to businesses only; statutory consumer withdrawal rights do not apply to these business contracts. Your applicable legal and payment dispute rights remain unaffected.

Contact

RSites GmbH, Am Herrnberg 5, 93158 Teublitz, Germany
simon@rsites.net · +49 160 97585670